Callback dialing Instructions:
Avex Callback by TVI international
I. To make a callback call
-Dial Access Number 
(international access number for your country, and callback access number to U.S.)
-Listen for 1 or 2 rings, hang up, and wait for call back

  (For Internet triggering, go to http://www.tvicallback.com and follow the instructions)

-Hear ring back and answer phone 
-Dial destination number or 2 digit speed dial code when you hear the voice prompt
(for call to U.S. and Canada,  dial 1, area code and the phone number
.
For call outside of U.S., country code, city code and phone number)
-When call is completed, press "##" for another call or "**" to hang up

 (for administration call, press "*" after pressing "##")
 
 

 II. To make administration call
-Dial Access Number 
-Listen for 1 or 2 rings, hang up, and wait for call back
-Hear ring back and answer phone, 
-Press "*" when hear voice prompt

-Press 1 to 6 from the menu:
 1 to change your callback location number

 2 to change your callback type

 3 to change your speed dial list

 4 to check your account balance (pre-paid account only)

 5 to change your pin number

 6 to change prompt language

-Follow the prompt instruction and complete the administration change (see II.1 to II.6)

-Press "#" to exit or to place a call, or press "**" to hang up
 
 

 II.1 To change your callback location number
-Follow II. until press "*"
-Press 1
-Enter your callback number including, 011, country code and phone number
 011-country code-city code-phone number-#
-Press 1 to accept or any other key to cancel
-Press "#" to exit or to place a call

II.2 To Change your callback type
-Follow II. until press "*"
-Press 2
-Press 1 to 4
1 for standard callback delivery
 2 for delivery through switchboard operator
  -Press extension or room number
 3 for delivery through automated attendant 
  -Press extension or room number
 4 for delivery using customized voice message
  -Record your message (example, please forward this message to ext. xxx or Mr. xxx)
  -Press any key to end recording
-Press "#" to exit or to place a call

 II.3 To change your speed dial list     
-Follow II. until press "*"       
-Press 3        
-Press 1 or 2       
 1 for review existing speed dial
 2 for change and add speed dial
  -Enter two digit of speed dial number
  -Enter country code, city code, and phone number
-Press "*" for other option or press "#" to exit or to place a call

II.5 To change your pin number
-Follow II. until press "*"
-Press 5
-Enter your four digit new pin number
-Press 1 to accept or any other key to cancel
-Press "#" to exit or to place a call

II.6  To change prompt language
-Follow II. until press "*"
-Press 6
-Press 1 or 2
 1 for English 
 2 for French
-Press "#" to exit or to place a call
 
 
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